What are the conditions of your lifetime warranty?
Simple as this, if the item(s) breaks and no longer function how they should, all you need to do is contact us at firstname.lastname@example.org and pay the reshipping fee of AUD$9.00 required for the product(s). The only time you won't need to pay for the reshipping fee is if you received a faulty or broken item upon delivery. Example: The item did not work as advertised or an item fell apart due to factory defect in the first few days of receiving it. Otherwise all other issues or defects and faults can be claimed via our warranty, only requiring you to pay for the reshipping fee as mention above. Please take note that this warranty is only valid for items that are still being sold by VOLTA. If an item has been discontinued we are no longer able to provide warranty on that item.
What is your return policy?
Returns are accepted only when the VOLTA product(s) you have purchased are posted back to us with all its original packaging and all products must be in perfect condition and working order, unless the return is due to being a broken/faulty product or you received the wrong item(s) from us. Please note, refunds will be given ONLY when the returned product(s) have been received and checked by our team and deemed in perfect working order and condition for those who are looking to swap for a different item, receive a refund due to change of mind and other similar reasons. The refund amount will be the price of the purchased items, minus restocking and handling fees ($2.50/item), minus the initial shipping fee. However if you desire to get your refund transferred into store credit, there will be no restocking fee deductions or shipping fee deductions, you will get your full amount refunded if you choose the store credit option. Returns can only be accepted up to 30 days after the purchase date (not delivery date), anything over that may not be accepted. You will also be required to cover all costs associated to shipping the item(s) to VOLTA's HQ and we highly recommend that the shipping package has tracking. If it does not have tracking and the package get's lost we will not be able to refund you. Please note you will be required to pay for the shipping cost to send the item(s) back to us.
How much do you charge for shipping?
Our standard shipping fee is AU$9.99 however Express, Expedited and other options will vary depending on your country and how many items you purchase. For accurate costs please go through the checkout system with the items you want and the exact address to find out the cost. Please also read through the "Shipping" page for more information.
How will my order be shipped?
All orders will be shipped with tracking number(s) and will be delivered in most cases by your local or national postal service. Orders come in a waterproof plastic satchel. If you order a large order, generally 12-15+ cables or more it will come in a cardboard box and waterproofed.
Is it possible to change my order or add to it even after I put it through?
We ship standard orders roughly 24hrs after you order but it can be much sooner. However with Express and Expedited orders it can be as soon as just a few hours after you order. If you require any changes to your order that you have placed already we suggest messaging us via our facebook page straight away! We can't guarantee we will be able to make the changes before we ship off your order but we will do our best.
It has been longer than the estimated delivery time, what do I do?
If you haven’t received your order or you're wondering why it's taking so long for the package to get to you and it has been longer then the estimated time, please read through our "Shipping" page prior to contacting us.
Why is the VOLTA cable better than other magnetic cables in the market?
There are many reasons as to why our cable is superior to others. Some of those reasons are based on the amazing reactions people have towards the VOLTA magnetic cable (hence why we have the mind blowing reviews we do). Also every great product has a great manufacture behind it and we have had a very long standing relationship with our partners in Asia, who constantly ensure the production quality of every VOLTA product is of the highest standard. When it comes to the uniqueness of our design, the VOLTA Cable features 2 perfectly aligned N52-grade Neodymium reversible magnets in a 360° orientation – at the magnetic end of the cable – which means immediate, powerful connection, instantly! We also designed the VOLTA cable to provide hassle-free charging for all your USB Type C (Android/Universal), Lightning (Apple) and Micro USB (Android/Universal) devices. This means, ONE VOLTA cable will connect you to almost every device out there! Here is the best part, we offer LIFETIME WARRANTY on all VOLTA products! We invite you to view our reviews on our website and to search for reviews of VOLTA Charger on Youtube to see what others are saying about VOLTA!
Is the VOLTA cable MFI certified?
VOLTA products are not MFI certified. However the VOLTA cable works and syncs perfectly with all Apple products and does not damage to them what so ever. It also supports tethering and syncs effortlessly with iTunes. This is due to the embedded smart chips inside VOLTA products.
Is it easy to remove the connector tip from the device's charging port?
The connector tip will stay perfectly steady in your device's port for any general day to day usage. Yet at the same time you can easily remove the connector tip by using just your fingernails. If you don't have long enough fingernails each VOLTA cable set comes with a yellow removal tool that will assist you with removing the magnetic tip from your device.
What payment options do you offer?
We accept credit & debit cards via Shopify payment powered by Stripe, we also accept Apple Pay, PayPal, AfterPay and Zip Pay, be sure to review the total amount before proceeding.
Does having a VOLTA tip in my phone negate the waterproof/resistance of my mobile device?
We have tested this by putting the device in water for 30 mins. After taking it out the device still functioned along with the tip being fully intact. Although it's possible that water under unusual circumstance can be trapped within the tip causing corrosion nevertheless this shouldn't affect the device's ability to be waterproof/resistant. However after taking the device out of water be sure to thoroughly dry the tip before charging otherwise you could cause damage to your VOLTA tip.
Having a problem charging your device with a VOLTA product?
Please read carefully through our "Product Care" page located in the footer of our website (at the bottom of our website), most issues would be resolved through the steps and information provided on this page.
Will any of VOLTA magnetic products damage my device in the long run?
No, VOLTA magnetic products such as our cables and adapters will never damage your phone. The magnetic strength is just enough to offer a strong connection but not strong enough to damage your phone, you have nothing to worry about! It is recommended to use Volta XL
cables with the laptop’s Original Equipment Manufacturer (OEM) USB C power Brick.
When disconnecting my VOLTA cable or adapter the magnetic tip comes out from my device, did I get a faulty product?
This is often not an issue with the magnetic tip, but rather your devices charging port is most likely worn out. When using a traditional cable you have to insert it in and out of your device(s) port countless times every year, this causes the port to actually stretch, even damaged in some cases. The good news however is that there is a solution, all you need to do is to insert the tip into your device together with a small piece of paper and this will make the tip hold and stay put inside your phone or device. Another great thing is when you get a new device next time, by using a VOLTA magnetic product you won't ever damage your ports again.
Can I use my XL tips with the VOLTA Original or VOLTA 2.0 cable and vice versa?
No! Both tips are not compatible, VOLTA XL tips are a different connection type and size to the VOLTA Original and VOLTA 2.0
Is the VOLTA 2.0 charger compatible with OnePlus dash charging?
Yes, it is. the Volta 2.0 is a 5amp super fast charging sleek magnetic cable that fully supports Dash charging for OnePlus devices. Please note it may not showcase the fast charge symbol while charging with all OnePlus devices but the speed of the charge is in fact the same speeds if you where to use the original charger that came with your phone. There are apps you can download to measure the charging speeds between cables to verify this.
Is the VOLTA XL cable compatible with other laptops while using third party wall adapters?
NO, the VOLTA XL must be used with the laptop’s original equipment manufacturer (OEM) wall adapter. Any XL cable that stops working being used with a third party wall charger for your laptop will not be covered under warranty.
Does the VOLTA V2.0 and VOLTA XL offer data transfer?
The VOLTA 2.0 does in fact offer data transfer along with charging your devices. However the VOLTA XL does NOT offer data transfer.