What are the conditions of your lifetime warranty?
Lifetime warranty only covers items under these parameters:
1. Items still being sold on our platforms. We cannot give warranty to items that have been taken down or phased out as these are not in production anymore.
2. initial product(s) will have to have been faulty upon receipt
3. Damaged product (subject for approval)
4. the item(s) did not work as advertised
What is your return policy?
Please see "conditions of lifetime warranty".
All returns can easily be processed through our customer return portal found on our “contact us” page or on the footer of this website. From the return portal, you will have the option to either choose to replace your items, receive a refund or get store credit towards your next VOLTA purchase.
How much do you charge for shipping?
Our standard shipping fee is AU$9.99 however Express, Expedited, and other options will vary depending on your country and how many items you purchase. Accurate shipping costs are available upon checkout. Please also read through the "Shipping" page for more information.
How will my order be shipped?
All orders will be shipped with tracking number(s) and will be delivered in most cases by your local or national postal service. Orders come in a waterproof plastic satchel. If you order a large order, generally 12-15+ cables or more it will come in a cardboard box and waterproofed.
Is it possible to change my order or add to it even after I put it through?
We ship standard orders roughly 24hrs after you order but it can be much sooner. However with Express and Expedited orders it can be as soon as just a few hours after you order. If you require any changes to your order that you have placed already we suggest messaging us via our facebook page straight away! We can't guarantee we will be able to make the changes before we ship off your order but we will do our best.
It has been longer than the estimated delivery time, what do I do?
If you haven’t received your order or you're wondering why it's taking so long for the package to get to you, please read through our "Shipping" page prior to contacting us.
Why is the VOLTA cable better than other magnetic cables in the market?
There are many reasons as to why our cable is superior to others. Some of those reasons are based on the amazing reactions people have towards the VOLTA magnetic cable (hence why we have the mind-blowing reviews we do).
Also, every great product has great manufacturing behind it and we have had a very long-standing relationship with our partners in Asia, who constantly ensure the production quality of every VOLTA product is of the highest standard.
When it comes to the uniqueness of our design, the VOLTA Cable features 2 perfectly aligned N52-grade Neodymium reversible magnets in a 360° orientation – at the magnetic end of the cable – which means powerful connection, instantly! We also designed the VOLTA cable to provide hassle-free charging for all your USB Type C (Android/Universal), Lightning (Apple) and Micro USB (Android/Universal) devices. This means, ONE VOLTA cable will connect you to almost every device out there! Here is the best part, we offer a LIFETIME WARRANTY on all VOLTA products! We invite you to view our reviews on our website and to search for reviews of VOLTA Charger on Youtube to see what others are saying about VOLTA!
Is the VOLTA cable MFI certified?
VOLTA products are not MFI certified.
However, the VOLTA cable works and syncs perfectly with all Apple products and does not inflict damage to Apple products. It also All VOLTA products have embedded smart chips that allows them to support tethering and syncs effortlessly with iTunes.
Is it easy to remove the connector tip from the device's charging port?
The connector tip will stay perfectly steady in your device's port for any general day to day usage. However, for your convenience, we provide a tips remover for every cable set ordered.
What payment options do you offer?
We accept credit & debit cards via Shopify payment powered by Stripe, we also accept Apple Pay, PayPal, AfterPay and Zip Pay, be sure to review the total amount before proceeding.
Does having a VOLTA tip in my phone negate the waterproof/resistance of my mobile device?
We have tested this by putting the device in water for 30 mins. After taking it out the device still functioned along with the tip being fully intact. Although it's possible that water under unusual circumstance can be trapped within the tip causing corrosion nevertheless this shouldn't affect the device's ability to be waterproof/resistant. However after taking the device out of water be sure to thoroughly dry the tip before charging otherwise you could cause damage to your VOLTA tip.
Having a problem charging your device with a VOLTA product?
Please read carefully through our "Product Care" page located in the footer of our website (at the bottom of our website), most issues would be resolved through the steps and information provided on this page.
Will any of VOLTA magnetic products damage my device in the long run?
No, VOLTA magnetic products such as our cables and adapters will never damage your phone. The magnetic strength is just enough to offer a strong connection but not strong enough to damage your phone, you have nothing to worry about! It is recommended to use Volta XL
cables with the laptop’s Original Equipment Manufacturer (OEM) USB C power Brick.
When disconnecting my VOLTA cable or adapter the magnetic tip comes out from my device, did I get a faulty product?
This is often not an issue with the magnetic tip, but rather your devices charging port is most likely worn out. When using a traditional cable you have to insert it in and out of your device(s) port countless times every year, this causes the port to stretch or even damaged in some cases.
The good news however is that there is a solution, all you need to do is to remove it in an angle, not straight off the device. Another great thing is when you get a new device next time, by using a VOLTA magnetic product you won't ever damage your ports again.
Can I use my XL tips with the VOLTA Original or VOLTA 2.0 cable and vice versa?
No, they cannot be used interchangeably due to the differences in size and capacity.
Is the VOLTA 2.0 charger compatible with OnePlus dash charging?
Yes, it is. the Volta 2.0 is a 5amp super fast charging sleek magnetic cable that fully supports Dash charging for OnePlus devices. Please note it may not showcase the fast charge symbol while charging with all OnePlus devices but the speed of the charge is in fact the same speeds if you where to use the original charger that came with your phone. There are apps you can download to measure the charging speeds between cables to verify this.
Is the VOLTA XL cable compatible with other laptops while using third party wall adapters?
NO, the VOLTA XL must be used with the laptop’s original equipment manufacturer (OEM) wall adapter. Any XL cable that stops working being used with a third party wall charger for your laptop will not be covered under warranty.
Does the VOLTA V2.0 and VOLTA XL offer data transfer?
The VOLTA 2.0 does in fact offer data transfer along with charging your devices. However the VOLTA XL does NOT offer data transfer.