Welcome to VOLTA! We appreciate your support and would love to keep in touch with you to ensure you are having the best experience with us!
Here at VOLTA, we have absolute confidence in our products which allows us to give all VOLTA purchased items a 30days money back guarantee and lifetime warranty. However, this is only in effect to items that are still for sale on the official VOLTA website. We cannot give warranty or replacements to items that have been taken down or phased out as these are not in production anymore.
Firstly, we are aware that returns can be troublesome at times so we at VOLTA simplified the return process by allowing our customers to process their own returns.
Returns are FREE for all defective products and whenever a wrong item is mistakenly sent by us. All returns can easily be processed through our customer Return portal located on our “contact us” page or on the footer of our website. From the return portal, you will have the option to either choose to replace your items, receive a refund or get store credit towards your next VOLTA purchase.
We do not offer FREE returns for damaged products i.e. products that got damaged during usage, however, we do offer a FREE replacement for all our products whether damaged or defective.
Defect vs Damage
A product is defective if it meets the following criteria:
- It did not work as advertised
- Stopped working within the first 30 days after delivery
- Was delivered with a noticeable physical defect/flaw
- It is significantly different from the sample or description
A product is damaged if:
- Stopped working due to lack of proper care
- Breaks from frequent use or dropping off your device (especially the tips)
- Gets corroded from moisture or due to it coming in contact with water
- Wears out or stop working after 30 days
If you change your mind after you have received a product and wish to return it for reasons not related to defects, please note: refund can only be given after the products have been returned to VOLTA HQ. Keep in mind that the products must be returned in their original packaging and the items must be in working condition and a resellable state. Only after items have been tested and confirm to be in good condition will the refund be issued. Also, note that you will be charged $2.50 restocking fees and the initial shipping fee(s) you paid for the delivery is not refundable.
Should you choose to replace the items due to a defect, we will be able to ship the replacement items to you FREE of charge after we have confirmed that they are truly defective. You do not need to Return defective items (unless otherwise instructed and we will be responsible for postage).
Please note that to be able to ship the replacement package to you free of shipping charges, the initial product(s) will have to have been faulty upon receipt, have become faulty within 30 days of use (subject to approval), received the wrong item(s) or the item(s), did not work as advertised (subject to approval). Otherwise, the customer will be liable to pay a shipping fee of AU$9.99 for their replacement item(s).
**Approval of a replacement request lies within the discretion of customer service upon assessment of your request. Please be guided accordingly.
Another option would be a refund, the customer will not be required to ship the items back to us (unless otherwise instructed). A customer will only be refunded fully (original payment + shipping fees) for the following reasons: if the product was faulty from the beginning, the product did not work as advertised or have become faulty within 30 days of use (subject to approval).
If the reason for a refund does not fall under the above-mentioned circumstances, we will not be able to process the refund. Refunds are not available for damaged products.
In a situation where you could not correct your order before it was shipped out, all you have to do is reject the package when it gets to you.
We will reship the correct items when the package gets returned to our HQ.
However, kindly be informed that in a situation where the price of the new item is higher than what you paid for previously, you will pay for the difference in price as well as the shipping fee for us to send it
Also, if after receiving a package, you discover that you want a longer cable length, you can return the cable to us, pay the difference (if required) and the shipping fee for us to reship the length of your choice
Please, kindly be informed that you have to return the cable in the exact manner that it was delivered to you and you will have to cover for the shipping cost
The last option is to take store credit. This means you can choose to use the initial purchasing amount to purchase other products within the VOLTA online store. Again, the customer will still have to send items to us at their own expense (for exchange reasons only), once we receive the items in good working and resellable condition, we will then credit the customer. The customer will receive the full initial amount (original payment + initial shipping fee) in store credit and also will not be charged restocking and handling fees.
Once you have made up your mind and have chosen which items to use your credit for, this will then be considered as a replacement.
Please note: We require all types of requests to include a photo or short video evidence. VOLTA reserves the right to refuse refund or exchange if the items were subjected to misuse and/or customer accidentally broke the product/s.