Navigating shipping, warranties, returns & more.
Compatibility & Usage
Our products are compatible with a wide range of devices, including smartphones, tablets, laptops, and other USB enabled devices. For specific compatibility, please refer to the product specifications.
While our products are optimized for fast charging, the actual charging speed may vary based on the device's compatibility and power input specifications. Always ensure your device supports fast charging to take advantage of this feature.
Yes, VoltaCharger products are designed with built-in safety features, including over-voltage and over-current protection, making them safe to use with a wide range of devices.
Yes, you can bring the VoltaGo Max power bank on airplanes. It is TSA-approved for air travel.
Warranty & Support
VoltaCharger products typically come with a 16 months warranty against manufacturing defects.
Important Notes:
- Defective products require photos or video to be eligible. Send the materials to care@voltacharger.com along with your order number.
- The lifetime warranty only applies to products that are still being sold on the VOLTA website.
- A refund option is not available after the 30-day money-back guarantee period.
At VoltaCharger, we stand by the quality of our products and strive to provide the best experience for our customers. Our warranty policy covers manufacturing defects and ensures fair support for all purchases.
Current Warranty Coverage:
- Cables & Accessories – 16-month warranty from the date of purchase.
- Power Banks & Chargers – 12-month warranty from the date of purchase.
Previous Lifetime Warranty:
We previously offered a lifetime warranty on select USB-C magnetic cables, including Volta 2.0, Volta XL, and Volta Spark. However, this warranty was subject to product availability, as technology in the electronics industry evolves rapidly.
Due to advancements from major tech brands (Apple, Samsung, Google, etc.), older charging cables become obsolete over time. Once our manufacturing partners discontinue materials necessary for production, we can no longer offer replacements, making the lifetime warranty void for discontinued products.
To ensure customers are informed, we typically run clearance sales before discontinuing a product, allowing customers to stock up at a reduced price before it is officially retired.
Why the Change?
Some customers expressed concerns about the previous warranty conditions, leading us to revise our policy. Our current 16-month warranty for cables and 12-month warranty for power banks provides a fair and transparent coverage period for all purchases.
How the Warranty Works:
- The warranty only covers manufacturing defects.
- It does not cover accidental damage, wear and tear, misuse, or product modifications.
- If a product is found to be defective within the warranty period, we will offer a replacement or repair, depending on availability.
- Discontinued products are not covered once they are out of stock.
For any warranty claims or further assistance, please contact our support team at care@voltacharger.com with proof of purchase and details of the issue.
We appreciate your support and understanding as we continue to improve our products and services.
To claim a warranty replacement or repair, please contact our customer support team with your order details and a description of the issue. We will guide you through the warranty claim process.
If your VoltaCharger product is not functioning correctly, first check all connections and ensure compatibility with your devices. If the issue persists, please reach out to our customer support for troubleshooting assistance.
Shipping & Returns
VoltaCharger offers various shipping options, including expedited shipping in the U.S. (2-3 business days), express shipping in Australia (1-3 business days), and next business day delivery via Royal Mail in the UK. For more details on shipping times and methods for Canada and other international destinations, please visit our shipping policy page.
We accept returns within 30 days of purchase. Products must be in their original condition and packaging. To initiate a return, please contact our customer support team for instructions on the return process.
Yes, VoltaCharger products comply with airline travel regulations regarding battery and charging devices. However, we recommend checking specific airline policies, as they may vary.
Product Comparison & Maintenance
The Volta Max cable is designed to eliminate the hassle of juggling multiple cables by offering 240W power delivery for fast charging, 6-in-1 magnetic connectivity to easily switch between devices, and high-speed USB 3.2 Gen 2 data transfers. Its 4K display support and Thunderbolt compatibility ensure seamless performance, whether you're transferring large files or connecting to external displays. With the Volta Max, you get a single cable that simplifies your tech setup and meets all your connectivity needs effortlessly.
To clean your VoltaCharger products, use a soft, dry cloth to wipe down the exterior. Avoid using harsh chemicals or submerging the products in water. For optimal performance, store them in a cool, dry place when not in use.
We are here to Help
We strive to keep every single one of our customers happy. Not only in the quality of our products but also in customer service. Please if you have any questions, issues or concerns send us a message by filling out the fields below and we'll get back to you ASAP!