General Support

Navigating shipping, warranties, returns & more.

Compatibility & Usage

What devices are compatible with VoltaCharger products?
Our products are compatible with a wide range of devices, including smartphones, tablets, laptops, and other USB enabled devices. For specific compatibility, please refer to the product specifications.
Do VoltaCharger products support fast charging across all devices?
While our products are optimized for fast charging, the actual charging speed may vary based on the device's compatibility and power input specifications. Always ensure your device supports fast charging to take advantage of this feature.
Are VoltaCharger products safe to use with all devices?
Yes, VoltaCharger products are designed with built-in safety features, including over-voltage and over-current protection, making them safe to use with a wide range of devices.
Can I Carry the VoltaGo Max Power Bank on Airplanes?
Yes, you can bring the VoltaGo Max power bank on airplanes. It is TSA-approved for air travel.

Warranty & Support

What is the warranty policy for VoltaCharger products?
VoltaCharger products typically come with a 16 months warranty against manufacturing defects.
How do I claim a warranty replacement or repair?
To claim a warranty replacement or repair, please contact our customer support team with your order details and a description of the issue. We will guide you through the warranty claim process.
What should I do if my VoltaCharger product is not working properly?
If your VoltaCharger product is not functioning correctly, first check all connections and ensure compatibility with your devices. If the issue persists, please reach out to our customer support for troubleshooting assistance.

Shipping & Returns

How long does shipping take, and do you offer international shipping?
VoltaCharger offers various shipping options, including expedited shipping in the U.S. (2-3 business days), express shipping in Australia (1-3 business days), and next business day delivery via Royal Mail in the UK. For more details on shipping times and methods for Canada and other international destinations, please visit our shipping policy page.
What’s the return and refund policy for VoltaCharger products?
We accept returns within 30 days of purchase. Products must be in their original condition and packaging. To initiate a return, please contact our customer support team for instructions on the return process.
Are VoltaCharger products compliant with airline travel rules?
Yes, VoltaCharger products comply with airline travel regulations regarding battery and charging devices. However, we recommend checking specific airline policies, as they may vary.

Product Comparison & Maintenance

What’s the difference between Volta Max and other charging cables on the market?
The Volta Max cable is designed to eliminate the hassle of juggling multiple cables by offering 240W power delivery for fast charging, 6-in-1 magnetic connectivity to easily switch between devices, and high-speed USB 3.2 Gen 2 data transfers. Its 4K display support and Thunderbolt compatibility ensure seamless performance, whether you're transferring large files or connecting to external displays. With the Volta Max, you get a single cable that simplifies your tech setup and meets all your connectivity needs effortlessly.
How do I clean and maintain my VoltaCharger products?
To clean your VoltaCharger products, use a soft, dry cloth to wipe down the exterior. Avoid using harsh chemicals or submerging the products in water. For optimal performance, store them in a cool, dry place when not in use.

We are here to Help

We strive to keep every single one of our customers happy. Not only in the quality of our products but also in customer service. Please if you have any questions, issues or concerns send us a message by filling out the fields below and we'll get back to you ASAP!

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