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NoFraud is a fraud prevention solution that VOLTA Charger has partnered with. NoFraud screen transactions on behalf of businesses and alert them if they find a transaction is at potential risk for fraud. This protects both consumers against unauthorized credit card use and businesses against fraudulent/unauthorized chargebacks.
You received an alert email/call/text message because your transaction showed signs of irregular shopping characteristics and/or elevated risk. NoFraud and VOLTA Charger want to confirm the transaction was made by the authorized cardholder.
After you confirm the transaction there is nothing else you need to do; unless you have been instructed by a fraud analyst to provide additional information.
VOLTA Charger and NoFraud will NEVER ask you for your full credit card number, social security number, or any other sensitive data.
Once your response is received, your order will be released for processing.
After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company and inform them that your card has been compromised. It is also recommended to look through the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised account and issue a new one for future use.
You can visit their website at https://www.nofraud.com/ to learn more.