Route Package Protection
or 4 interest free payments of $0.32 AU fortnightly with More info
Love the way you pay
Split your purchase into 4 equal installments
Pay for your purchase over 4 equal installments, due every two weeks. You’ll pay your first installment at the time of purchase, and the remainder over time.
Pay nothing extra when you pay on time
Afterpay is always zero interest, and there are never additional fees when you pay on time. The only fees are for late payments. Afterpay will email your payment schedule and send notifications so there are no surprises.
Enjoy instant approval decision and shipment
You’ll know you’ve been approved within seconds. Orders ship as they would with any other form of payment, as quickly as you choose. Delay the pay, not your gratification.
Warranty & Returns
We believe in improving human experiences. Even if it’s as simple as helping you charge all your devices with a single cable. So whether it’s giving you a charging cable that makes your life easier or it’s giving a poor child a meal so they can eat, we are committed...
I got my order about 2 weeks after I ordered it, but considering it came to Canada from Australia and during Covid no less, I'm pretty satisfied. I can't really say anything about whether the refund process is good or not since I got my package and so didn't require a refund. I suppose that speaks to how good the route protection is?
Great communication throughout the shipping process. I don't think I've ever received so much detail related to the shipping. Would definitely recommend.
I looked into this so that I would stop having the connector get filled with pocket lint over time and I didn't have to worry about the dogs or cat ripping my phone off the counter. They work great.
My only con is the incredibly bright blue led on the cable itself. I had to heat shrink over those because at night it lights up the whole room. I'd love to see a much larger current limiting resistor on the led or remove it all together.
When there's a pandemic and international shipping takes longer than usual, it can be easy to get complacent about shipping times. You check your tracking number, and the site assures you your package is delayed, but still on the way, and so you forget about it for a while... until you realize it should have arrived six weeks ago, and the tracking website reveals that it's been sitting in Los Angeles for five of those weeks.
At this point, you might be tempted to contact Volta directly for help with the order... but you'll get no response whatsoever. You will, however, get multiple emails asking you to review products you never received. The emails tell you to contact Volta for help if you never got your package but, having tried that, you won't feel all that confident you'll get a response if you do so a second time. But in searching your inbox, hoping that you can find a response you somehow missed, you might just find the Route email assuring you your package is protected, and decide to approach this matter through the... er... Route route. You might then file a claim with Route, and ask to get the items you never received shipped again -- they have the tracking information, surely they can tell your package never reached you! But no. You will once again get no email whatsoever, but if you go back to the Route site a while later, you'll learn that, whoopsie, in waiting and hoping your country's newly-gutted postal service would get its act together and deliver your power cables, you've passed the window of time allotted for you to file a claim, and Volta will deny your claim without ever once contacting you about it.
In the meantime, Volta's mailing list will let you know that Volta misses you, and will you please give them more of your money, since it's been three whole months since you bought anything. (You don't miss me, Volta. I bought one item from you directly, not counting the $100+ I spent buying your products through Amazon. It's not like we were dating.)
Don't make the mistake I did -- don't decide to wait and hope the problem will clear up on its own, and don't expect Volta to provide the kind of customer service they promise. If you're concerned about your package reaching you, you may want to make what's honestly a very small payment to secure it, but just remember: "Claims for packages marked 'delivered' must be filed after 5 days and before 15 days from the date the package was marked 'delivered.' Claims for packages presumed to be lost (where the status is not 'delivered') in US Domestic or Canada must be filed after 7 days (20 for other international countries) and within 30 days from the last checkpoint. All claims must be filed within 60 days of the order date." (Fine print may differ elsewhere.) If you're not prepared to be vigilant in following up, don't bother.
I'm not even that angry that I missed the window to report the package missing -- the information was right there in the email, and it's my fault for not reading closely enough. I'm absolutely livid that no one bothered to email me to let me know what was going on, though, when my initial attempt to reach out stressed that I really wanted to be able to say good things about Volta and their products, and, with one exception which I was willing to provide photo documentation for, I absolutely loved my cables.