We offer FREE PRIORITY SHIPPING WORLDWIDE on all orders above US$60. Flat standard shipping rate worldwide for orders below US$60 are just US$6.99. Standard shipping takes between 3 to 10 business days for delivery, while express shipping takes between 3 to 5 business days for delivery. When a shipping time frame is displayed, for example: 3-10 business days. This time frame does NOT include public holidays, weekends or any time spent in customs. These factors and other various factors may affect the time frame given for all orders anywhere in the world. These are factors that are out of our hands and also the couriers hands. However generally speaking majority of orders WILL arrive in the estimated time frames given. Shipments that are not delivered due to you the customer providing the wrong address or phone number will be responsible for ALL charges associated to reshipping your order out to your correct address (If you need any help with this, you can contact our Customer Happiness team on Messenger or via our contact page). RETURNS are accepted ONLY when the VOLTA product you have purchased is posted back to us with all its original packaging and for all products to be in perfect working order. Only after all cables have been checked we will then refund the purchase price, minus restocking fee's ($2 per item). RETURNS can only be accepted up to *30 DAYS* after purchase date, anything over will NOT be accepted for a RETURN & REFUND. VoltaCharge Pty Ltd reserves the right to update its shipping & return policy at its sole discretion without prior notice.